SHIPPING

Please note that Dilli Grey do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.

UK - free over £100

Standard shipping - £4.95

Next Day Delivery (if placed before 1pm) - £6.95

Europe - from £14.95 (larger items e.g. quilts £40)
*** PLEASE NOTE **** Deliveries are tracked and signed for but due delays with Customs, orders could take up to 10 days to be delivered. Please also be aware that any Customs Taxes and Duties are payable by the customer at point of receipt. We have extended our returns policy to 28-days for European orders, please email hello@dilligrey.com to chat to Milly about your order if you are at all unsure on sizing/fit.

Australia - from £15

Canada - from £12

Hong Kong - from £15

Singapore - from £15

USA - from £10

Other regions available, we will ship anywhere in the world, get in touch for a quote - milly@dilligrey.com

RETURNS PROCESS:

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging intact.

Please download our returns slip and include it with your item when returning - DOWNLOAD HERE

If you are unable to print this slip just include the following details on a piece of paper with your return: your name, order number, the product you wish to return and the reason for that return.

Unless we receive the above information with your returns package we will not be able to process your return.

Then simply post your goods back to us in unworn condition, with all original packaging and tags within 14 days.

We cannot accept returns that have been worn, soiled or that are returned outside the 14-day period.

Please remember that even if you decide you would like to return the item we would appreciate your care and attention in carefully folding the item and putting it back into the bag provided.  

Returns Address

Dilli Grey, 23 Barnes High Street, Barnes, London, SW13 9LW

Our Customer Services team will process your return and if approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.

EXCHANGES:

We are currently not able to process exchanges; please return your purchase as above and we will refund you for the item as long as it is returned within 14 days, unworn, in saleable condition with their original tags and packaging. Please then re-order your new item once you have been refunded.

All items returned to us are at your own risk, so we recommend using a recorded postal service.