Delivery and Returns Policy

SHIPPING

UK - free over £100

Standard shipping - £4.95

Next Day Delivery (if placed before 1pm) - £6.95

Australia - from £15
Canada - from £12
Europe - from £9.95
Hong Kong - from £15
Singapore - from £15
USA - from £10

Other regions available, we will ship anywhere in the world, get in touch for a quote.

Please note that Dilli Grey do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.

Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging. Please ensure you complete our returns slip as this will help us identify your order. We cannot accept returns that have been worn, soiled or that are returned outside the 14 day period.

REFUNDS:

Please email us at:
hello@dilligrey.com

Listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.

Then please post your goods back to us in unworn condition, with all original packaging and tags within 14 days including your name and order number and reason for return inside the package.

Returns Address

Dilli Grey 

23 Barnes High Street, Barnes, London SW13 9LW

If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.

EXCHANGES:

We are currently not able to process exchanges; please return your purchase as above and we will refund you for the item as long as it is returned within 14 days, unworn, in saleable condition with their original tags and packaging. Please then re-order your new item once you have been refunded.

All items returned to us are at your own risk, so we recommend using a recorded postal service.