Delivery and Returns Policy

COVID-19 DELIVERY UPDATE - we have switched to DPD for all deliveries to the UK. All deliveries made by DPD will be 'contact-free' to include photo capture proof of delivery. You will not be asked to sign a handheld units and drivers will take a photo of the parcel at the point of delivery. We are offering FREE DELIVERY on all orders but please bear with us. 

We are still shipping internationally as normal, please see our shipping regions below - exact shipping costs will be given at checkout based on your order. If you would like more details on our international shipping rates, please use the Live Chat function on the bottom right of the website.

We have temporarily extended our returns period to 30 days from shipment, from our standard 14 days.

Finally THANK YOU for continuing to shop with us online, our Barnes boutique is now open Wednesday to Saturday only at the moment - you can join our Barnes mailing list here for an update on when we plan to re-open.

SHIPPING

UK - currently FREE using DPD contactless service.

Australia - from £15
Canada - from £12
Europe - from £9.95
Hong Kong - from £15
Singapore - from £15
USA - from £10

Other regions available, we will ship anywhere in the world, get in touch for a quote.

Please note that Dilli Grey do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.

Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging. Please ensure you complete our returns slip as this will help us identify your order.

How to return or exchange products:

REFUNDS:

Please email us at:
hello@dilligrey.com

Listing your name, order number, the product you wish to return and the reason for that return.  You do not need to wait for a reply before returning.

Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package

Returns Address

Dilli Grey 

23 Barnes High Street, Barnes, London SW13 9LW

If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.

 

EXCHANGES:

There is no need to email in advance if you simply require an exchange.   Please return the garment to us with a note detailing what you would like to exchange your purchase for.

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

 

Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.