Just as we create consciously and with sustainability in mind, so we encourage our customers to shop with us in a mindful way. Below are details of our global shipping methods and returns policy. All our items are handmade in limited quantities and we want each purchase to be loved and cherished in your wardrobe or home for years to come. To reduce the carbon-footprint of returns, if you do have any questions at all around fit or you need more info to inform your purchase, please email hello@dilligrey.com before placing your order to ensure you are delighted with your purchase...

SHIPPING COSTS

UK - free over £100

Standard shipping - £3.95

Next Day Delivery (if placed before 1pm) - £4.95

Europe - from £14.95 (larger items e.g. quilts £40);

PLEASE NOTE: Deliveries are tracked and signed for but due delays with Customs, orders could take up to 10 days to be delivered. Please also be aware that any Customs Taxes and Duties are payable by the customer at point of receipt. We have extended our returns policy to 28-days for European orders, please email hello@dilligrey.com to chat to Milly before ordering if you are at all unsure on sizing/fit.

Australia - from £15

Canada - from £12

Hong Kong - from £15

Singapore - from £15

USA - from £10

Other regions available, we will ship anywhere in the world, get in touch for a quote - hello@dilligreyc.com

RETURNS PROCESS:

Unfortunately any items returned that have been worn, soiled or are outside this 28-day period cannot be refunded.

If you are not completely satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 28-days of the date of shipment and they are in perfect, original saleable condition with the original tags/packaging intact.

If you'd like to return any item use our returns portal here - you will be guided through the steps of requesting return and then notified with your shipping instructions once your return has been approved. Once we recieve your item back and it has been checked you will be notified and a refund will be processed to the original payment method within 7 working days.

PLEASE WAIT UNTIL YOUR RETURN REQUEST HAS BEEN APPROVED BEFORE POSTING IT TO US. WE AIM TO PROCESS RETURN REQUESTS WITHIN 1-3 WORKING DAYS OF RECEIVING THEM.

Please remember that even if you decide you would like to return the item we would appreciate your care and attention in carefully folding the item and putting it back into the bag provided. 

All items returned to us are at your own risk, so we recommend using a recorded postal service.