Delivery and Returns Policy

COVID-19 DELIVERY UPDATE 24/03/20 - we have switched to DPD for all deliveries to the UK as of today. All deliveries made by DPD will be 'contact-free' to include photo capture proof of delivery. You will not be asked to sign a handheld units and drivers will take a photo of the parcel at the point of delivery. We are offering FREE DELIVERY on all orders but please bear with us. To minimise exposure and limit the amount of travel we need to undertake, we will be fulfilling orders twice a week on Mondays and Fridays. This may mean a slight delay in your order reaching you, but please bear with us.

All items available on Pre Order are still due for delivery at the end of April, we will update you if this changes at all.

Finally THANK YOU for continuing to shop with us online, or Barnes shop is now closed.

We use Royal Mail delivery to send your parcels in the UK, and a selection of methods for international shipping - please see individual items for charges.


Standard delivery is free ( 2nd class)

Please note that Dilli Grey do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.

Returns & Exchanges

If you are not totally satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 14 days and in perfect original saleable condition with the original tags/packaging. Please ensure you complete our returns slip as this will help us identify your order.

How to return or exchange products:


Please email us at:

Listing your name, order number, the product you wish to return and the reason for that return.  You do not need to wait for a reply before returning.

Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.

Temporary Returns Address whilst our store is closed: 

Dilli Grey 

flat 1, 38 Carlton Drive, Putney, London SW15 2BH

If approved, your refund (if the goods still have tags, are unworn and in perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment.  Please allow a week from receipt of parcel before the refund is completed.



There is no need to email in advance if you simply require an exchange.   Please return the garment to us with a note detailing what you would like to exchange your purchase for.

The items must be sent back in perfect condition – unworn, in saleable condition with their original tags and packaging.

All items returned to us are at your own risk, so we recommend using a recorded postal service.

Temporary Returns Address : 

Dilli Grey 

flat 1, 38 Carlton Drive, Putney, London SW15 2BH


Once your return is received has been inspected, your exchange will be processed. Please allow 3 days from receipt of parcel to dispatch.