Just as we create consciously and with sustainability in mind, so we encourage our customers to shop with us in a mindful way. Below are details of our global shipping methods and returns policy. All our items are handmade in limited quantities and we want each purchase to be loved and cherished in your wardrobe or home for years to come. To reduce the carbon-footprint of returns, if you do have any questions at all around fit or you need more info to inform your purchase, please email hello@dilligrey.com before placing your order to ensure you are delighted with your purchase...

SHIPPING COSTS

UK - free over £125

Standard shipping - £3.95

PLEASE NOTE: International deliveries are tracked and signed for but due delays with Customs, orders could take up to 10 days to be delivered. Please also be aware that any Customs Taxes and Duties are payable by the customer at point of receipt. We have extended our returns policy to 28-days for European orders, please email hello@dilligrey.com to chat to Isabella before ordering if you are at all unsure on sizing/fit.

Australia - from £15

Canada - from £12

Hong Kong - from £15

Singapore - from £15

USA - from £10

Other regions available, we will ship anywhere in the world, get in touch for a quote - hello@dilligrey.com

RETURNS PROCESS:

**Please note our returns shipping address has changed, you will be sent all shipping details once your return request has been authorised. Please wait to send back any returns to us until you receive this confirmation.**

Unfortunately any items returned that have been worn, soiled or are outside this 28-day period cannot be refunded. Sale items have a 14-day returns window.

If you are not completely satisfied with your purchase, you can return your goods for whatever reason, provided we get them back within 28-days (14-days for sale goods) of the date of shipment and they are in perfect, original saleable condition with the original tags/packaging intact.

If you'd like to return any item use our hassle-free online returns portal here - you will be guided through the quick steps to request a return and then notified with your shipping instructions once your return has been approved.

Once we receive your item back and it has been checked you will be notified and a refund will be processed to the original payment method within 7 working days, or you can request store credit with us if you prefer.

PLEASE DO WAIT UNTIL YOUR RETURN REQUEST HAS BEEN APPROVED BEFORE POSTING IT TO US AND INCLUDE ALL PAPERWORK TO ALLOW US TO IDENTIFY YOUR RETURN. WE AIM TO PROCESS RETURN REQUESTS WITHIN 1-3 WORKING DAYS OF RECEIVING THEM.

Please remember that even if you decide you would like to return the item we would appreciate your care and attention in carefully folding the item and putting it back into the bag provided. 

All items returned to us are at your own risk, so we recommend using a recorded postal service.

The beauty of Dilli Grey is in the story, the process and the people as much as the end product, something we are passionate about sharing, transparently through our journal.

Our products are made from carefully sourced, natural fabrics such as organic cotton and linen; skillfully designed and made in small runs. We pride ourselves on considering all the angles, from fit to fabric, to those special touches that elevate a piece to something worth treasuring.

Here you can learn all about the different artisan skills we use to create our Dilli Grey designs and the incredible work that goes into honouring each heritage craft:

HAND-BLOCK PRINTING

Our signature hand-block printing is done by artisans outside Jaipur. The blocks are carved from wood by hand, then printed using eco inks, by eye - no machinery is used. It is a technique that has changed very little over the centuries and takes years to master. The fabric is then dried in the Rajasthani sunshine before being sent to our tailors to create our beautiful boho dresses.


HAND SCREEN PRINTING

Our hand-screen printing is done by artisans outside Jaipur. Using a traditional frame method the 100% organic cotton is printed using eco inks. The fabric is then dried in the Rajasthani sunshine before being sent to our tailors to be turned into our handmade dresses.

HAND EMBROIDERY

Our Lucknow Collection is hand-embroidered using the centuries old technique of ‘Chikankari’- a style of embroidery traditional to Lucknow – each and every piece is unique, like a snowflake – and created for us by a women’s co-operative based outside the city.

VINTAGE TEXTILES

We work with trusted antiques dealers who specialise in sourced vintage textiles on our behalf throughout India. These textiles would otherwise be lost, or not in use but by reimagining them into modern womenswear we are able to give them another life and reduce the new raw materials that we are drawing on to create our collections.


HAND-BLOCK CARVING

Tariq, our hand-block carver is the son of an award-winning carver and has learnt his trade from the best. Our intricate candle holders  are all designed and carved by Tariq in his family business in Uttar Pradesh.


AYURVEDIC BEAUTY

Soultree is the first Indian brand to offer European certified-natural personal care and beauty products. All their products use authentic Ayurvedic recipes the botanicals used are either organic or harvested without chemical contamination from wild forests. They collect ingredients through NGOs who work with local farmers and communities. Ethical harvesting practices are used to encourage forest regeneration, and to prevent exploitation. They are the only brand in India formally certified, annually, by the reputed European Certification Agency BDIH of Germany as a natural, organic cosmetics corporation. They are 100% vegetarian and not tested on animals.


HAND QUILTING

Our 100% cotton fabric is hand-block printed by a team just outside Jaipur. The wooden block design is carved by hand, taking up to a month to complete, then the colour is added and printed by hand, often layering up to 4 colours to one design. The printing house employs unskilled young men, provides them with accommodation and training to become skilled craftsmen in this heritage Rajasthani textile design. They are then lovingly filled with natural cotton filler and hand quilted by a co-operative of ladies outside Jaipur. A labour of love that we hope shines through in these very special, heirloom quilts.

CASHMERE

We work directly with an artisan weaver in Srinagar, within the Kashmir Valley where cashmere production began in the 13th century. A family run business since 1965, yarn from the rare Changthangi breed of cashmere goat (which makes up less than 0.1% of the world's global cashmere production) is hand-loomed using a traditional technique on a small, sustainable scale rather than mass-machine knitted.

LEARN MORE AND MEET OUR ARTISANS